SALT LAKE CITY — Customer experience doesn’t happen in a vacuum. Customers are just one stakeholder among many, and offering them the best experience possible often means looking at the people whose job it is to meet their needs. Danny ...

More companies are embracing and implementing artificial intelligence tools in the workplace, though many employees say they can’t keep up or haven’t received training, according to a March 19 report from the American Management Association. Compared to last year, more ...

Dive Brief: A federal judge on March 4 upheld a $300,000 jury award for a SkyWest Airlines parts clerk who allegedly endured a sexually hostile work environment.  SkyWest had argued there was not sufficient evidence for a reasonable jury to ...

Dive Brief: Cutting Edge Supply, a construction supply company, will pay $150,000 to settle a U.S. Equal Employment Opportunity Commission claim that it failed to provide a welder with a reasonable accommodation in violation of the Americans with Disabilities Act ...

Shareholders for the Walt Disney Co. voted overwhelmingly on March 20 to stick with participation in the Human Rights Campaign’s Corporate Equality Index. Only 1% of shareholders voted in favor of stepping back from HRC’s index, which measures LGBTQ+ friendliness ...

The impact of artificial intelligence on the workplace remains an open question for employers and employees alike.  While studies indicate AI may improve productivity by the hour, others show that its adoption has led to conflict and siloing within companies, ...

Dive Brief: Employees balk at Elon Musk-style workplace monitoring, according to Zety’s recent Workplace Monitoring Report. Of the 1,000 U.S. workers surveyed, 62% said they disagree with Musk’s weekly “five work accomplishments” edict, 30% said they would start job searching if ...

Dive Brief: The Department of Government Efficiency must disclose information on its structure and scope as part of a lawsuit brought by organizations alleging that DOGE staff improperly accessed sensitive data housed in the U.S. Department of Labor and other ...

Editor’s note: Tom Price, an orthopedic surgeon, served as HHS secretary in 2017. He is also a former congressman from Georgia. The Health Resources and Services Administration’s February data shows that 77 million people currently live in healthcare deserts. We ...

Dive Brief: Financial software company Intuit allegedly used AI-backed hiring assessment software provided by third-party vendor HireVue that discriminated against deaf and non-White individuals, the ACLU of Colorado asserted in a March 19 complaint to the Colorado Civil Rights Division ...