Starbucks, Target and Dave & Buster’s are investing in employees to try to boost customer experience
Major companies, from Starbucks to Target, are bolstering their customer experience by investing in culture, benefits and incentives for their employees. Satisfied, tenured employees are well-positioned to offer superior customer service, but turnover rates across industries suggest employees are far ...
Dive Brief: A transgender nurse did not provide sufficient evidence to establish that she was subjected to a hostile work environment because of her gender before being terminated, a federal judge said Tuesday in granting summary judgment to her former ...
Employers are contending with a version of the U.S. Equal Employment Opportunity Commission they’ve never seen before, attorneys at Duane Morris said during a virtual presentation Tuesday. “Change is the new normal, and this is not your father’s, mother’s or ...
A group of former Quickway Transportation truck drivers alleged in a lawsuit Thursday that they were illegally overlooked by no-hire agreements between Swift Transportation, U.S. Xpress Enterprises and Werner Trucking Co. The lawsuit alleged a “gentlemen’s agreement” prevented the drivers ...
Workplace experts have long touted the benefits of multigenerational diversity, especially when it comes to bringing new perspectives to workplace issues and driving innovation. This aspect of multigenerational workplaces is often overlooked, since most of the conversations about specific generations ...
Dive Brief: The U.S. is experiencing a decade-low quit rate of 2% as workers hold onto their jobs, not necessarily because they love their work, but out of fear of losing job security, according to findings released Monday by Economist ...
Rocket Resume, a resume-building company, has accused Bold Limited — as well as two other Bold companies and some members of the C-suite — of allegedly engaging in “a widespread scheme of deception and anticompetitive conduct” in the resume-building platform ...
Dive Brief: HCL America, a technology consulting company based in Santa Clara, California, will pay $495,000 to settle an age and national origin discrimination lawsuit filed by the U.S. Equal Employment Opportunity Commission in August 2024, according to a consent ...
Employers paid U.S. Equal Employment Opportunity Commission $528 million through pre-litigation mediation, conciliation and settlements in 2025 — the highest number yet for pre-litigation recovery in the agency’s history. The Monday announcement followed the dual release of the agency’s FY ...
Dive Brief: Companies that communicate clearly defined performance criteria are better able to provide clear employee expectations, improve engagement, up productivity, give fairer evaluations and reinforce organizational culture, according to new research from HR research and advisory firm McLean & ...