In the fiercely competitive digital arena, the battle for customer trust is waged across review platforms. For any brand, particularly those looking to scale their operations, the manual process of requesting, tracking, and responding to feedback is unsustainable. This is ...
The impact of a supportive group at work may be complicated by the politics of promotion and status, a study from the University of Maryland’s Robert H. Smith School of Business recently posited. A supportive team may actually make the ...
Dive Brief: Job cuts made last month are up 175% from cuts announced in October 2024, layoff data analysis from Challenger, Gray & Christmas indicated. Compare 55,597 job cuts last year to 153,074 job cuts this year. More alarming: In ...
President Donald Trump elevated Andrea Lucas to chair of the U.S. Equal Employment Opportunity Commission in a long-anticipated move, the EEOC announced Thursday. Lucas has served as acting chair of the agency since January. Trump renominated Lucas to EEOC in ...
Dive Brief: More than 4 in 10 companies plan to replace roles with AI, particularly in operations and the back office (58%) and at the entry level (37%), according to an Oct. 28 report from global consulting firm Korn Ferry. ...
The steady rollout of pay transparency laws across U.S. states and cities continued in 2025, with at least six such laws taking effect this year alone and a seventh — Delaware — set to begin in late 2027. Lawmakers nationwide ...
Nordstrom’s overall sales continue to grow, and Heather Bissell thinks she knows the driver: customer experience. The senior director of customer care at Nordstrom says what sets the retailer apart is human care. That doesn’t mean that Nordstrom isn’t investing ...
Although 63% of U.S. workers say they experienced workplace change during the past year, 34% said the changes weren’t worth the organizational effort, according to an Oct. 30 report from Eagle Hill Consulting. While employees acknowledged the positive effects of ...
The increasing use of GLP-1s for weight loss, instead of solely type 2 diabetes management, is putting employers in a tricky position, according to research released Oct. 22 by The Peterson Center on Healthcare and KFF. With the often pricey ...
Dive Brief: The University of Pennsylvania is not liable for sexual harassment perpetrated against a former teaching assistant and lab manager by a student because the school did not intend the harassment and could not have known that it would ...