In a market characterized by job hugging, talent professionals need to rethink their approach, Jim D’Amico, vice president of talent acquisition at Caliber Collision, an auto repair provider, told attendees April 20 during a SHRM Talent session. “Where I think ...
Editor’s note: This is a guest article from Eric Keller, senior director analyst in Gartner’s customer service practice. AI is seemingly everywhere in customer service. While AI leaders suggest the technology will take over human customer service representatives, the data ...
Most clicked story of the week A former employee of MrBeastYouTube, LLC and GameChanger 24/7, LLC — the companies collectively referred to as MrBeast, a popular YouTube channel and name of a well-known YouTube personality — filed a lawsuit against ...
Artificial intelligence is moving quickly from experimentation to everyday use inside organizations. From hiring and performance analytics to customer service and forecasting, AI tools are becoming embedded in core business operations. As adoption accelerates, however, many leadership teams are discovering ...
The employee benefits landscape is in a volatile state as costs continue to rise — medical charges in 2026 may increase as much as 9%, and that follows an 8.5% increase in 2025.[1] Yet robust benefits packages are vital to ...
A transgender former employee of the U.S. Equal Employment Opportunity Commission filed a lawsuit Thursday, alleging the agency’s — and particularly Chair Andrea Lucas’ — “zealous implementation” of President Donald Trump’s antitransgender executive order resulted in a hostile work environment ...
Dive Brief: Hospital gift shop chain Lori’s Gifts will pay $600,000 to resolve claims that it refused to hire job candidates with disabilities and screened them using criteria that did not actually correspond to essential job functions, the U.S. Equal ...
Dive Brief: A lack of a salary band in a job post is a top deal breaker for prospective employees, according to a Monster report released Monday. Approximately 6 in 10 workers said they wouldn’t apply to a job that ...
Dive Brief: Employee productivity and engagement is dragged down by widespread financial stress, but organizations can help reduce worker anxiety by providing judgment-free financial education and guidance on financial wellness, according to new research from PwC. The company’s 2026 Employee ...
Dive Brief: A former employee has alleged that MrBeastYouTube, LLC and GameChanger 24/7, LLC — collectively referred to as MrBeast — harassed her due to her gender and fired her three weeks after she returned from maternity leave. The lawsuit, filed ...