Dive Brief: Just over half — 53% — of customer support teams say faster response and resolution times is one of the top benefits of AI, according to a survey of more than 2,400 global customer support professionals by AI ...
In a Jan. 22 meeting, the U.S. Equal Employment Opportunity Commission voted 2-1 to rescind its embattled harassment guidance — a lengthy and detailed document that was 10 years in the making when it was published in April 2024. The ...
A Utah jury awarded a former HR benefits generalist $5 million on Jan. 29, finding that a preponderance of evidence showed her employer, Bristol Hospice, retaliated against her by firing her after she complained about her supervisor’s behavior (Graham v. ...
A lawsuit filed last week alleged Cornell University allowed diversity, equity and inclusion administrators to create an interview list consisting only of “underrepresented minority scholars” for a faculty hire, violating Title VII of the Civil Rights Act of 1964 (Wright ...
Dive Brief: Turnover expectations have climbed sharply in recent years, with 50% of U.S. companies bracing for turnovers in 2026, compared to 39% in fall 2024 and 33% in fall 2023, according to a new Express Employment Professionals-Harris Poll survey. ...
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Dive Brief: Two operators of Detroit-area Taco Bell restaurants agreed to pay a total of $100,000 to settle claims that a coach sexually harassed female employees, some of whom were minors, the U.S. Equal Employment Opportunity Commission announced Thursday. EEOC ...
Dive Brief: U.S. law firms may have violated federal antitrust laws when they attempted to obtain certification of their employment standards from diversity, equity and inclusion consulting firm Diversity Lab, the Federal Trade Commission announced Friday. FTC Chairman Andrew Ferguson ...
Most clicked story of the week What’s ahead for 2026? More hiring, but with more focus and precision, experts told HR Dive in our hiring trends piece for the year. While the market has shifted to favor employers, automation tools ...
“Sociable” is the latest commentary on important social media developments and trends from industry expert Andrew Hutchinson of Social Media Today. As you’ve no doubt noticed, scammers are increasingly targeting people with fake job offers, with seemingly big-name companies randomly ...