News Room

Home Depot is ‘laser focused’ on elevating customer service through associates

Dive Brief: The Home Depot’s stores are the heart of its experience, and associates’ product and project knowledge are its key differentiator, Ann-Marie Campbell, senior executive vice president of U.S. stores and operations, said on a Q1 2025 earnings call ...

A ‘pivotal’ moment for HR departments: Balancing budget constraints and hiring challenges

What are HR’s top challenges? The state of the economy seems to be an undeniable factor in the shift in this Identity of HR findings, experts told HR Dive. “Over the past year, macro-economic volatility has led companies to scrutinize ...

DOJ opens investigation after Chicago mayor touts Black hires

The U.S. Department of Justice on Monday announced an investigation into whether the city of Chicago violated Title VII of the Civil Rights Act after Mayor Brandon Johnson made comments at a public event highlighting the race of workers in ...

Culture — not policy — drives whether workers disclose mental health concerns, study shows

A supportive workplace culture — not certain policies — plays the biggest role in whether employees disclose mental health concerns at work, according to a study from Simon Fraser University. People were 55% more likely to disclose mental health concerns ...

In need of talent but with training deprioritized, HR pros are stuck in a catch-22

When it comes to talent, some HR professionals are stuck in a Catch-22. Organizations say they are having a hard time finding the right people with the right skills, but the training to get them there keeps moving lower and ...

Almost 7 in 10 companies now use AI for work, survey finds

Dive Brief: AI has become integrated into most workplaces, with nearly 67% of companies using it for work-related purposes, according to a recent survey of 1,000 full-time knowledge workers by workplace technology platform OwlLabs in partnership with Pulse. Nearly half ...

Randstad: Employees appear more likely to make trade-offs as bargaining power weakens

Amid a changing labor market, workers seem willing to make trade-offs in pay and location to remain employable and flexible, according to a May 20 report from Randstad. In a survey of more than 5,000 workers worldwide, two-thirds said they’d ...

Federal consumer watchdog drops lawsuit against Walmart

The Consumer Financial Protection Bureau dropped its delivery driver payment lawsuit against Walmart and the financial technology platform Branch Messenger. The case was dismissed on Wednesday in a federal district court in Minnesota “with prejudice,” according to court filings. In ...

Judge allows Workday AI bias lawsuit to proceed as collective action

Workday Inc. will have to face a collective-action lawsuit alleging that the company’s artificial intelligence-based applicant recommendation system discriminated against workers age 40 and older (Mobley v. Workday, Inc.), a federal judge ruled Friday in the U.S. District Court for ...

A 2-point rating scale can reduce racial bias in customer feedback, research finds

Multi-point systems for customer feedback — such as five-star ratings for professional services or gig economy jobs — can lead to subtle, unconscious racial bias, according to a study from the University of Toronto. Instead, a two-point rating scale can ...