Dive Brief: A former senior HR business partner for Genesys Cloud Services sued the company Wednesday, alleging that it violated the Americans with Disabilities Act when it fired her after she filed a discrimination complaint and requested accommodations for her ...

Dive Brief: Target plans to introduce a new generative artificial intelligence technology for its store employees at all of the company’s nearly 2,000 stores nationwide by August, the company announced Thursday. The company is launching an AI-powered chatbot tool, Store Companion, ...

More than half a decade ago, the nation’s top workplace civil rights enforcement agency began a high-level examination of how U.S. employers paid their employees, an experiment it said was intended to measure the nation’s level of pay inequity. The ...

CHICAGO — After a long journey in management consulting, Susan Anderson was used to horror stories about the new shiny object of a company’s obsession, only for that object to be a passing fad.  But she had a sense that generative AI ...

As companies rapidly adopt artificial intelligence tools in the workplace, HR and organizational leaders should be involved to ensure new changes can be implemented successfully, according to a June 17 report from McLean & Co. — but that’s not always ...

Artificial intelligence tools that monitor employee behavior and productivity may actually decrease productivity and increase quit rates, according to recent Cornell research. Such tools include, for example, AI that monitors whether customer service representatives are treating customers well or whether ...

Lauren Geer, senior vice president and chief human resources officer of IAC, a holding company to media and internet brands including Dotdash Meredith, Care.com and Angi, uses AI for everything from writing job descriptions and emails to kid homework hacks ...

UPDATE: July 17, 2024: This story has been updated with a comment from Workday. — A lawsuit alleging that Workday’s AI screening software tool is biased can move forward, a federal district court judge ruled Friday, partially denying the company’s ...

Dive Brief: Chipotle will introduce a new platform by Paradox that will make the hiring process easier and more automated across its 3,500 restaurants in North America and Europe, the company said in a Tuesday press release. The Paradox platform ...

In response to use of “unchecked digital tracking and opaque decision-making systems,” the Consumer Financial Protection Bureau issued guidance Thursday warning companies that any third-party consumer reports they use to surveil workers must be used with worker consent. The reports ...