More companies are embracing and implementing artificial intelligence tools in the workplace, though many employees say they can’t keep up or haven’t received training, according to a March 19 report from the American Management Association.
Compared to last year, more North American organizations are leveraging AI, developing strategies and implementing governance, the report found. However, 57% of employees said they “feel behind” in keeping up with AI, and only half have received training.
“Many if not most organizations understand the incredible opportunity AI presents when its potential is recognized and embraced,” Manny Avramidis, president and CEO of the American Management Association, said in a statement. “Businesses that invest in training their employees and develop strategic AI plans are more likely to gain a competitive edge, drive innovation and improve efficiencies.”
In 2023, most North American organizations hadn’t yet used AI tools in the workplace and weren’t prepared to do so, according to a previous survey. By the end of 2024, though, survey respondents seemed to feel more confident, the association said.
For instance, in a December 2024 survey of 1,100 employees, managers and senior leaders, 63% said they trust managers to use AI fairly and with transparency, compared to about 34% in a previous survey. In particular, trust increased among employees at organizations with a strategy for AI governance and management.
However, more strategic training plans are needed, the report found. About 44% of respondents said AI tools are being used without a centralized approach, and less than half had received training. Workers also said they needed soft skills to apply AI effectively, such as problem solving, communication, analytical skills and critical thinking.
Starting small could be key, the report found, by using tools to brainstorm and collaborate among teams, which could relieve pressure and uneasiness about new technology.
“Training is essential, but it’s important to remember it’s an ongoing process,” Avramidis said. “People need opportunities to apply what they have learned, so they can see the impact learning has on their everyday lives.”
About half of workers said they believe AI is advancing faster than their company’s ability to train them, according to a TalentLMS report. They pointed to a “clear lack of guidelines” on AI tool use and training programs that “could be significantly improved,” particularly by increasing the speed of delivery of training programs.
Although half of workers received extra training during the past year, few learned about AI tools or technology, according to a Pew Research Center report. More than a third of respondents said AI skills are extremely or very important for workers, though soft skills such as communication and critical thinking ranked much higher.